Terms and conditions
Our company provides technical support contracts for our clients covering any issue related to the services we offer. Support can be provided by phone, via Skype call, by email, or on-site at the client’s premises.
Our business hours are Monday to Friday 09:00 - 18:00, while weekend support is available ONLY in urgent cases.
Below you can view the technical support packages we offer under contract:
| PACKAGE DESCRIPTION |
COST / HOUR |
TOTAL |
DISCOUNT |
| Prepaid 10 hours (annual) |
50.00 |
500 |
0%
|
| Prepaid 20 hours |
45.00 |
900 |
-10%
|
| Prepaid 30 hours |
40.00 |
1,200 |
-20% |
| Prepaid 50 hours |
37.50 |
1,875 |
-25%
|
| Prepaid 100 hours |
32.50 |
3,250.00 |
-35%
|
Types of Technical Support
- Website maintenance and upgrade: If your website has become outdated or is not responsive (accessible on mobile phones), we can upgrade it. We handle complete redesigns, template replacement, HTML5 conversion, and more.
- WordPress upgrade: Are you running an old WordPress version or experiencing repeated hacking incidents? We have the right solutions.
- Plugin installation & support: Do you have a website without a company actively supporting it? We provide full website support, upgrades / module installations, technical interventions, template replacements, and more.
- Content publishing & management: If you run an e-shop and do not have the time to manage it, we can handle product uploads, price updates, and order management for your online store at highly competitive rates.
- Database maintenance: If your website or e-shop loads slowly, your database may require maintenance. We can help by mass-deleting old orders/products and performing technical maintenance and optimization tasks on your e-commerce database.
- Website speed optimization: Website loading speed—especially on mobile devices—is now the #1 ranking factor affecting Google performance. Quite simply, if your page loads in fractions of a second, you gain a competitive advantage with minimal effort. If your website takes more than 3 seconds to load, you need to take action IMMEDIATELY.
- WEB consulting services: We provide seminars and training sessions either at your premises or ours, billed according to the support contract hourly rate, covering web technologies, website content management, SEO techniques, e-marketing, and more.
Our company headquarters are located in Thessaloniki (Thermi). We provide remote services across all of Greece. We offer complete technical coverage for any issue that may arise with your website, simply contact us in time by phone or send us an email at support@i-xperts.gr