07 Jun
2018
If you are experiencing problems with your e-mail either sending or receiving please read the following article with the advice we provide you in each case.
CASE A. Try to send an e-mail and your recipient NEVER receives it. You get a message back that says:
Quota for this mail account has been exceeded, please
try again later. Or something similar.
ANSWER - SOLUTION:
This message comes from the recipient's mail server automatically and means that the recipient's mailbox is full and cannot receive any more messages. The best thing to do is to call the recipient (if you know them) and inform them to take the necessary steps to be able to receive e-mails.
CASE B. < /strong>You try to send an e-mail and some recipients don't receive it and you get a bounce back with a message like the one below: Failed to deliver your message - user unknown or this user does not have a yahoo account or user account not found on our server
ANSWER - SOLUTION: The e-mail you are trying to send is wrong either because you wrote it wrong, or it no longer exists (the user has disabled it).
CASE C. You are trying to send an e-mail and returns you with a message like the following:
Failed to deliver your message to recepient: georgos@domainnamecompany.gr - host / domain not found. or domain does not exist or host does not exist< /em>
ANSWER - SOLUTION: The domain you are trying to send e.g. domainnamecompany.gr does not exist either because you wrote it wrong, or because it has expired. So no e-mail under this domain NO longer exists.
CASE D. Try to send e-mail to some random addresses and you get a message back like the following:
host mail .inyourcity.gr[136.243.155.46] said: 554 5.7.1
Service unavailable? Client host [95.129.40.196] blocked using
sbl-xbl.spamhaus.org or similar message that mentions blacklisting or blocking of the Mailserver.
ANSWER - SOLUTION: Your mailserver has been blocked or blacklisted! You should immediately contact the company that provides you with the hosting of your e-mails so that they can proceed with the necessary actions to remove your mail server from the blacklists so that you can send e-mails.
CASE E. Suddenly you are not receiving e-mail from anyone when you used to.
POSSIBLE CAUSES:
a. Your mailbox is full and the mailserver is NOT accepting new messages anymore. In this case, please read here the solution that you we recommend.
b. Your hosting package for your e-mail(s) has expired or the domain associated with your e-mail(s) has expired. Please contact us if we host your website or domain.
c. You have activated an antivirus that blocks incoming e-mails or you have activated a firewall or internet security program. Try disabling or uninstalling the program you think may be blocking your inbox and try again.
CASE F. When you press Send/Receive or when you open Outlook or another e-mail management program shows you a window to re-enter your e-mail and password when it was not displayed before.
POSSIBLE CAUSES:
a. You have changed your password and the password has not been saved in the program
b. Your hosting package or domain has expired
c. There has been an error with your e-mail settings in the program
CASE G.< /strong> You can receive e-mails normally but you can't send (it gives you an error when sending).